Effective date: 2026-08-04
Tamora (Infracto) is server-authoritative timing software for live events, offered on a free tier with limited rooms and a paid "Pro" subscription tier with additional rooms. By creating an account you agree to these terms.
Paid Pro subscriptions are billed on a recurring basis (monthly, unless stated otherwise at checkout) and renew automatically until cancelled. Payments are processed by Stripe, our payment processor — we never see or store your card number. Before you subscribe, the checkout screen tells you the price, the billing interval, and when you will next be charged.
You can cancel a Pro subscription at any time from the billing settings in your account, which opens Stripe's own billing portal. Cancelling stops future renewals; it does not itself refund the current billing period — see "Refunds" below for when a refund does apply.
Under the Consumer Contracts Regulations 2013, a consumer buying digital content or a digital service at a distance normally has a 14-day "cooling-off" period during which they can cancel for any reason. Because Tamora gives you immediate access to the service as soon as you sign up or subscribe, that immediate access is only lawful if you expressly agree to it and acknowledge that doing so ends your right to cancel under the cooling-off period once the service has started. We ask for that agreement explicitly when you sign up — it is not buried in these terms — and we do not treat silence or continued use as agreement on its own.
Waiving the cooling-off right does not waive your other statutory rights. Under the Consumer Rights Act 2015, if the service is not of satisfactory quality, you are entitled to have it repaired or re-supplied; if that is not possible or does not fix the problem within a reasonable time, you are entitled to a price reduction, up to and including a full refund. We will not point to the cooling-off waiver as a reason to refuse a repair, re-supply, or refund you are otherwise entitled to under the Consumer Rights Act 2015.
To ask about a refund, contact accounts@infracto.co.uk. We aim to respond, and to resolve any billing dispute, within a reasonable time.
You are responsible for the content of the cues, messages, and other material you add to a room, and for the accounts and devices you allow to access it. Do not use the service to transmit unlawful, abusive, or infringing content, or to attempt to disrupt or gain unauthorised access to the service.
You keep ownership of the cue lists, messages, and other content you create. We own the Tamora software itself and its underlying design. You grant us only the licence needed to store and transmit your content in order to run the service for you.
We aim to keep the service available and accurate, but a live event depends on many things outside our control — your network connection, your device, and how you configure a room. To the extent permitted by law, our liability for losses arising from your use of the service is limited to the amount you paid us in the 12 months before the claim arose, except where the law does not allow limiting liability (for example, for death or personal injury caused by our negligence, or for fraud).
You can stop using the service, or delete your account, at any time. We may suspend or terminate an account that breaches the acceptable-use terms above, or that we reasonably believe is being used unlawfully.
If we make a material change to these terms, we will update the effective date above and notify account holders by email before the change takes effect.
If you have a complaint, contact accounts@infracto.co.uk and we will try to resolve it directly. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute — this does not affect your statutory rights as a consumer.